Refund Policy

StockImageIQ — METAMATIC MATIC ANDOLJŠEK s.p.
Last updated: 9 July 2026

1. Payments and who processes refunds

Purchases of credit packs are processed by Paddle as Merchant of Record. Approved refunds are issued by Paddle to your original payment method. You can request a refund either through us (info@stockimageiq.com) or directly via Paddle's buyer support (link in your Paddle receipt email).

2. Unused credits — 14-day withdrawal (EU consumers)

If you are an EU/EEA consumer, you may withdraw from a credit purchase within 14 days of purchase and receive a refund for the unused portion of that credit pack. Credits already consumed by completed generations are excluded, because with your express consent the service begins immediately upon purchase (see Terms, Section 4).

3. Consumed credits

Credits consumed by successfully completed generations are not refundable — the service (AI processing) has been performed and its costs incurred. Note:

• A failed generation never consumes credits in the first place.
• Re-running or regenerating files is a new generation and consumes credits (shown before you confirm the run).
• Free or promotional credits have no cash value and are not refundable under any circumstances (see Terms, Section 3.7).

4. Technical errors and duplicate charges

Every deduction is recorded in an auditable transaction ledger (per file and per processing run). If you believe you were charged incorrectly — a duplicate charge, a charge for a failed generation, or a charge that does not match your usage — contact us at info@stockimageiq.com with your account email and the approximate time of the run. We will verify against the ledger and, where an error is confirmed, restore the credits or issue a refund via Paddle, normally within 5 business days.

5. After the 14-day period

Beyond the statutory withdrawal period, unused credits are generally not refundable. We may, at our discretion, refund unused credits in exceptional circumstances — just ask. If we permanently discontinue the Service, unused credits will be refunded (Terms, Section 8).

6. How to request a refund

Email info@stockimageiq.com from your account email with:

1. the Paddle order/receipt number,
2. what you are requesting (withdrawal of unused credits / correction of an incorrect charge),
3. for incorrect charges: the project or approximate time of the run.

We respond within 2 business days.

7. Chargebacks

Please contact us before initiating a chargeback — ledger verification resolves most issues faster. Accounts associated with fraudulent chargebacks may be suspended.